After-Sales Support Mansfield
At Kudos Kitchens, we don't just walk away when your kitchen is installed. We stay with you for the journey. As a small family business, our reputation is built on making sure you're happy with your kitchen for years to come - not just on the day we finish putting it in.
Our After-Sales Commitment
"Hi there, I'm Michael. Me and Emma started Kudos because we saw too many people left with kitchen problems and no one to help fix them. We made a promise when we opened our Mansfield showroom in 2022 - we wouldn't be one of those companies that disappears after taking your money."
That's why our after-sales support is different. We're not a big chain with a call center miles away. We're right here in Mansfield, and we actually answer the phone! When you've got a question or something needs adjusting, you talk to the same people who designed and installed your kitchen - not some random customer service rep who's never seen your home.
Our mobile phones are always on. Emma handles most of the after-sales calls because she's brilliant with the details and remembers every kitchen we've ever done. Our clients from Sutton-in-Ashfield, Newark and even as far as Nottingham tell us this personal touch makes all the difference.
The Kudos Triple Guarantee Explained
We back every kitchen with what we call our Triple Guarantee. It's not fancy legal talk - it's our simple promise to you:
- Workmanship Guarantee - Everything we install is guaranteed for 2 years. Cabinet hanging, worktop fitting, the lot. If something isn't right because of how we put it in, we'll fix it for free.
- Product Quality Guarantee - All cabinets pass the FIRA Gold product certification and come with a 10-year guarantee from Symphony, our supplier. Appliances have their manufacturer warranties (usually 1-2 years) which we'll help you register.
- Happiness Guarantee - This one's unique to us. If you're not happy with any aspect of your new kitchen for the first 3 months, we'll come back and sort it. No arguments, no extra charges.
Making a warranty claim is dead simple - just call Emma on 07700 900123 or email [email protected]. No forms to fill out, no automated phone systems to navigate. Tell us what's wrong, and we'll sort it out.
What Happens After We Install Your Kitchen
The first few weeks with your new kitchen are when you'll really start living with it. This is when you'll notice if anything needs tweaking.
One week after installation, we'll call you to check everything's working properly. It's not just a courtesy call - we really want to know if those cabinet doors need adjusting or if that drawer isn't closing right.
Here's what our after-installation support includes:
- Settling-in adjustments - Doors and drawers might need slight adjustments after a few weeks of use. We'll pop back and sort these for free in the first 3 months.
- Appliance teething problems - New ovens, hobs, and extract fans sometimes need a bit of guidance to use properly. We partner with experts like Andy (our electrician) and Nick (our gas safety guru) who can talk you through any issues over the phone or visit if needed.
- Care advice - We'll show you how to look after your worktops, cabinets and appliances so they last for years. If you forget, just call us - we're happy to remind you!
A kitchen from Sutton-in-Ashfield had an issue with a cabinet door that wouldn't close properly after about 2 weeks. Instead of making them wait, Michael went the same day after finishing another job in Mansfield Woodhouse. Took him 5 minutes to adjust the hinge, but saved the customer weeks of annoyance.
Kitchen Maintenance Services
Regular maintenance keeps your kitchen looking and working like new. Here's what we offer to keep your kitchen in tip-top condition:
Scheduled Check-Ups
We offer optional 6-month and annual check-ups where we'll:
- Tighten any loose hinges or handles
- Check and adjust drawer runners if needed
- Make sure all appliances are working correctly
- Inspect seals around sinks and worktops
- Fix any minor issues on the spot
These check-ups cost £75, but the first one (at 6 months) is completely free. Many of our customers in areas like Sutton-in-Ashfield, Kirkby-in-Ashfield and Rainworth find these regular checks prevent bigger problems later on.
Seasonal Adjustments
Did you know wooden doors and panels can expand and contract with the seasons? This is totally normal but might mean your kitchen needs slight adjustments throughout the year.
For example, in winter when your heating's on full blast, some wood might shrink slightly, causing doors to need realignment. We can help with seasonal adjustments to keep everything working smoothly.
Long-term Care Packages
For complete peace of mind, we offer a 3-year care package for £225 (which works out cheaper than paying for individual check-ups). This includes:
- Annual maintenance visits
- Priority callout if problems occur
- 10% discount on any additional work needed
- Complimentary cleaning products specially chosen for your kitchen type
How We Solve Kitchen Problems
Sometimes things go wrong even with the best planning and installation. What matters is how quickly and effectively we solve these issues.
Our Problem-Solving Process:
- Report the issue - Call Emma on 07700 900123 or email [email protected]. We aim to respond within 2 hours during business hours.
- Assessment - For minor issues, we might be able to talk you through a fix over the phone. For anything more complicated, we'll arrange a visit. We try to book these within 48 hours.
- Fix it fast - Once we know what's wrong, we'll fix it as quickly as possible. Emergency issues (like water leaks) get same-day attention.
- Follow-up - After fixing any problem, we'll call you a few days later to make sure everything's still working properly.
We had a client in Newark who found their dishwasher wasn't draining properly two weeks after installation. Michael went out the next day, discovered the installer had accidentally left some packaging blocking the drain pipe, and fixed it in minutes. We then gave the client a free annual check-up as an apology for the oversight.
Spare Parts and Replacements
Kitchens get heavy use, and sometimes parts need replacing. We keep a stock of the most common items:
- Hinges and drawer runners for all our cabinet types
- Common tap washers and cartridges
- Handles from our frequently used ranges
- Plugs and waste fittings for sinks
For more specific parts, we can order direct from our suppliers, usually with delivery within 3-5 working days. We pass trade discounts directly to you - no markup.
Kitchen Updates and Upgrades
As your needs change, your kitchen can evolve too. Many of our clients come back years later for updates rather than full replacements.
Popular Kitchen Updates We Offer:
- New doors and handles - A cost-effective facelift that can transform the look of your kitchen
- Worktop replacement - Swap laminate for quartz or add a new upstand
- Additional units - Add an island or extra storage to your existing layout
- Lighting upgrades - Update to more energy-efficient or stylish lighting
- Smart tech integration - Add smart sockets or appliance controls
Customers who come back for updates receive a 10% loyalty discount. A family in Mansfield recently came back after 3 years to add an island to their kitchen - it looked like it had always been part of the design!
Online Support Options
We know not everyone wants to pick up the phone, so we offer several ways to get help:
- Email support - Send photos of any issues to [email protected] for quick advice
- WhatsApp - Message us on 07700 900123 for fast responses and easy photo sharing
- Video calls - For talking through more complex issues, we can arrange a video call to see the problem directly
Our online support is managed directly by Emma and Michael - not outsourced to a call center. Most emails and messages are answered within 2 hours during business hours.
Building Long-Term Relationships
"We want to be your kitchen people for life, not just for this one project," says Emma. "That's why we keep in touch even when everything's going well."
We build lasting relationships with our customers through:
- Anniversary check-ins - A quick call on the anniversary of your kitchen installation to see how everything's going
- Kitchen community - We run a private Facebook group for Kudos customers to share tips and ideas
- Preview events - When new products arrive in our Mansfield showroom, existing customers get first look invitations
- Referral thanks - Recommend us to friends or family, and we'll send you a thank you gift
What should be included in kitchen after-sales service?
Good kitchen after-sales service should include:
- Quick response to any issues or questions
- Free fixes for any installation faults
- Help with appliance warranties and registration
- Adjustment visits for doors and drawers
- Clear advice on how to care for different materials
- Regular check-up options
- Easy access to spare parts when needed
We include all of these as standard with every Kudos kitchen. Unlike some bigger companies, we don't charge extra for basic after-sales care during your guarantee period.
How long should kitchen warranty last?
Kitchen warranties can be confusing because different parts have different coverage periods:
- Cabinets - Our Symphony cabinets come with a 10-year manufacturer guarantee
- Appliances - Typically 1-2 years depending on the brand
- Workmanship - Kudos guarantees all installation work for 2 years
- Worktops - Depends on material (laminate 2 years, quartz/granite up to 25 years)
- Taps and sinks - Usually 5 years for quality brands like Rangemaster
Our Kudos Triple Guarantee gives you clear information on exactly what's covered and for how long. We don't hide behind complicated terms and conditions.
What if something goes wrong with my new kitchen?
First, don't panic! Almost every issue can be fixed quickly and easily.
Here's what to do if something goes wrong:
- Call us on 07700 900123 or email with photos to [email protected]
- Describe what's happening - the more detail, the better
- We'll either talk you through a simple fix or arrange a visit
- For emergencies (like water leaks), we'll get someone out the same day
"We had a lovely client in Kirkby-in-Ashfield who called in a panic because her new induction hob wouldn't turn on," Michael recalls. "Turns out the child lock was activated during cleaning. We talked her through deactivating it over the phone in 30 seconds. She was so relieved it wasn't broken!"
Is kitchen installation guaranteed?
Yes, all our kitchen installations come with a 2-year workmanship guarantee. This covers:
- Cabinet hanging and alignment
- Worktop fitting and joint sealing
- Appliance installation
- Plumbing connections
- Electrical connections (through our certified electrician Andy)
- Gas connections (through our Gas Safe registered engineer Nick)
If any aspect of our installation work proves faulty, we'll fix it free of charge within the guarantee period.
A customer in Blidworth had a small but annoying drip from their sink waste about 3 months after installation. Even though it was just a case of tightening a connection that had worked loose, we treated it as a warranty issue and fixed it free of charge. That's just how we work.
How quickly should kitchen problems be fixed?
Kitchen problems disrupt your daily life, so they should be fixed as quickly as possible. Here's our response timeline:
- Emergency issues (water leaks, gas problems, dangerous electrical faults) - Same day response
- Functional problems (appliance not working, drawer broken) - Within 2-3 days
- Minor adjustments (door alignment, loose handle) - Within 5-7 days
In practice, we're usually much quicker. Being a small company based right here in Mansfield means we can often pop round the same day or next day for most issues.
Contact Our After-Sales Team
Need help with your Kudos kitchen? We're here for you.
If you'd like to schedule a maintenance visit or have a non-urgent question, you can also use our online booking form.
Remember, with Kudos, you're not just buying a kitchen - you're joining our family. And we look after our family properly!
Kitchen Renovation Financing Available!*
Even if you do not have the funds now, you may be eligible to access project funding from Dopple! Contact us to learn more about how financing can help you get your dream kitchen renovation sooner.
We've partnered with Dopple to offer flexible kitchen renovation financing options for your kitchen project. With Dopple, you can spread the cost of your new kitchen over manageable monthly payments, choose from multiple finance options. You will get support from a friendly UK-based team and be able to finance kitchen projects big and small
*Credit is subject to status and credit assessments by the lender. Missed payments may affect your credit file, future borrowing and incur fees.
